Shipping policy

Return Window – You have 14 days from the date of delivery to return items for a refund or exchange.

Condition – Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

Non-Returnable Items – Gift cards, final sale items, or any custom/personalized products cannot be returned.

Initiating a Return – To start a return, contact us at jackfitzpatrickniven@gmail.com with your order number and reason for return.

Return Shipping – Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Packaging – Please package the items securely to prevent damage during transit.

Refunds – Refunds will be issued to the original payment method once the returned items are received and inspected.

Processing Time – Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

Exchanges – Exchanges are available for different sizes or colors, subject to stock availability. Contact us to arrange an exchange.

Damaged or Incorrect Items – If you received a damaged or incorrect item, contact us immediately at jackfitzpatrickniven@gmail.com with photos. We’ll resolve it at no cost to you.

Return Address – Return items to: [insert return address]. Ensure the package is trackable.

Late or Missing Returns – Returns not received within 14 days may not be eligible for a refund. Keep your tracking info until the return is confirmed.

Partial Refunds – Items not in their original condition or missing parts may qualify for a partial refund at our discretion.

Contact Us – Questions about shipping or returns? Email jackfitzpatrickniven@gmail.com or call +27 608 952 550. We’re here to help.